Refund policy
Return & Refund Policy — Boutique Moroleon
30-Day Return Policy
We want you to be completely satisfied with your purchase. You have 30 days from the date of delivery to request a return.
To qualify for a return, the item must:
- Be unworn, unused, and in its original condition
- Have all original tags attached
- Be in its original packaging
- Be accompanied by a receipt or proof of purchase
To initiate a return, please contact us at Sales@boutiquemoroleon.com. Once your return is approved, we will provide you with a return shipping label along with instructions for sending your item back to us at:
10013 Folsom Blvd, Unit 220, Sacramento, CA 95827
Please note: items returned to us without a prior return request will not be accepted.
For any questions regarding returns, please reach out to us at Sales@boutiquemoroleon.com.
Made-to-Order Dresses — Final Sale
Dresses that are made to order are custom-crafted specifically for each customer upon purchase. Because these garments are produced on demand and cannot be resold, all made-to-order dresses are final sale and are not eligible for return, exchange, or refund, except in cases of manufacturer defect or shipping damage (see Damages and Issues below).
By placing an order for a made-to-order dress, you acknowledge and accept this commitment.
Damages and Issues
Please inspect your order promptly upon receipt. If your item arrives defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Damaged Goods: All dresses undergo quality control inspection prior to shipment. Any damage must be reported to us within 24 hours of delivery. Please note that many of our beaded and sequined garments are hand-sewn, and slight inconsistencies or minor shifting in beadwork may occur during shipping and normal wear — this is not considered damage and does not qualify for a return or replacement.
To report an issue, please contact us immediately at (916) 366-0106 or Sales@boutiquemoroleon.com.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Made-to-order or custom/personalized dresses (see above)
- Sale items and gift cards
If you have questions about the eligibility of a specific item, please contact us before purchasing.
Exchanges
The quickest way to receive the item you want is to return your original item for a refund (where eligible) and place a new order separately once your return has been approved.
European Union — 14-Day Right of Withdrawal
If your order is shipped to a destination within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without justification. As with our standard policy, the item must be unworn, unused, in its original condition, with tags attached and in its original packaging, along with a valid receipt or proof of purchase.
Note: Made-to-order dresses remain final sale and are excluded from this right of withdrawal, in accordance with standard exemptions for custom-made goods.
Refunds
Once your return is received and inspected, we will notify you of the approval status of your refund. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at Sales@boutiquemoroleon.com.