Shipping policy
Shipping Policy — Boutique Moroleon
Last updated: August 12, 2026
Thank you for shopping with Boutique Moroleon! Please review the information below so you know what to expect once your order is placed.
Processing Time
In-stock items: Orders are processed and shipped within 1–3 business days of purchase.
Made-to-order dresses: Because these garments are crafted specifically for you upon purchase, please allow for production before your order ships. Estimated production time will be noted on the product page and in your order confirmation. If your event date is approaching, we strongly encourage you to contact us at Sales@boutiquemoroleon.com before ordering so we can confirm whether we can meet your timeline.
Processing time does not include weekends, holidays, or transit time once the order has shipped.
Shipping Methods and Costs
Orders are shipped via UPS. Shipping costs and available methods are calculated at checkout based on your location and the size/weight of your order. Estimated transit times will be provided at checkout and in your shipping confirmation email.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's progress.
Time-Sensitive Orders
We understand that many of our dresses are purchased for specific events — Quinceañeras, proms, weddings, and other special occasions. While we do our best to accommodate deadlines, we cannot guarantee delivery by a specific date unless expressly confirmed by us in writing. If your event date is firm, please reach out before placing your order so we can advise on realistic timing or rush options, if available.
Shipping Delays
We are not liable for delays caused by the shipping carrier, weather, customs processing, or other events outside our control. All delivery times provided are estimates only and are not guaranteed.
Risk of Loss and Title
Once your order is handed off to the carrier, title and risk of loss pass to you. Please ensure someone is available to receive time-sensitive deliveries, particularly for formal wear needed by a specific date.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, as packages are occasionally logged as delivered slightly before arrival. If you're still unable to locate your package after 48 hours, contact us at Sales@boutiquemoroleon.com and we'll help you file a claim with the carrier. Boutique Moroleon is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.
Shipping Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided at checkout, and reshipment or replacement costs for misaddressed orders will be the customer's responsibility.
International Shipping
We currently offer international shipping to select countries, including within the European Union. Please note:
- International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer and are not included in your order total.
- International transit times are typically longer than domestic shipping and may vary due to customs processing.
- We are not responsible for delays caused by customs.
Damaged or Defective Items
All dresses undergo quality control before shipment. If your order arrives damaged or defective, please contact us within 24 hours of delivery at Sales@boutiquemoroleon.com or (916) 366-0106, in accordance with our Return & Refund Policy. Please note that minor shifts in beadwork or sequins that may occur during shipping or normal wear are not considered damage.
Questions
If you have any questions about your shipment or need help with a time-sensitive order, please reach out to us at Sales@boutiquemoroleon.com or (916) 366-0106.